Contact Ship to Shore Traveler

The fastest way to reach us:

Contact us by email here

Returns and exchanges:

Visit this page

Customer service hours of operation

Monday to Friday

11:00 a.m. to 4:00 p.m. (USA Eastern Time) / 8:00 a.m. to 1:00 p.m. (USA Pacific Time)


Our office and warehouse will be closed in observance of INDEPENDENCE DAY Friday, July 1 and Monday, July 4 and will reopen on Tuesday, July 5. In case of an emergency, please call and leave a detailed message or send us an email. We'll be monitoring voice and emails throughout the weekend.

Special Message to Customers With Promo Codes

If the total of your merchandise is less than the value of your promotional code, our system is temporarily unable to process your order. Please call us or email us with your order details and we will insure your order is processed in a timely manner and you receive full value for your promotional code. Thank you for your patience. We look forward to talking to you!

Payment Methods

We accept the following payment methods





U.S.A. +1-206-284-0406
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)